Billing/Refund Policy

1.0 Account Payment

A.  Payment Methods
We accepts payments by personal check, company check, money order and Major Credit Cards through Pay Pal. All funds must be payable in US dollars. ProWeb365 does not accept international checks in foreign currencies. Payment for services by check must be received 2 weeks prior to renewal dates to avoid interruption of service.
B. Returned Check Fee
In the event that a check is returned, service will be immediately suspended and customer will be sent a suspension e-mail allowing seven (7) days to rectify the situation. If within the seven (7) days the customer fails to pay all service fees, including a $25.00 re-activation fee and a $25.00 returned check fee, customer’s account will be permanently cancelled. Such cancellation does not relieve client’s obligation for payment under the terms of the hosting agreement. Cancellation includes the removal of all files on the account. In the event of a charge back, we will immediately suspend all services to client until such time as full payment is received in addition to a $25.00 charge back fee and a $25.00 account enable fee.

2.0 Late/Non-Payment
A. Late Check/Non-Payment
If payment has not been received by the date of renewal of an account, the account will be suspended without exception. Upon suspension, we will send an e-mail suspension notice to customer. The customer will have the option of re-activating the account after paying the full amount of the invoice due. An additional fee of $125.00 will be assessed for re-activation. The re-activation fee is non-negotiable. If payment, including reactivation fee, is not received within seven (7) days of account suspension, the account will be permanently cancelled. This includes the removal of all files that may remain, but does not alleviate client’s payment obligations under the hosting agreement.

3.0 Cancellation Policy
A. Requesting an Account Cancellation
A cancellation will only be accepted if it is done by the following method:
The customer must submit his/her virtual authorization by requesting cancellation via email to info@ProWeb365.com. The request must include the following information:
1.Customer Name  2.Business Name  3.Domain Name  4.Reason for Canceling  5.Phone Number
All account cancellations must be received in the above manner at least fourteen (14) days in advance of the date of renewal. Accounts cancelled with less than fourteen (14) days notice shall be cancelled at the end of the next term.
B. Results of a Cancellation
When a cancellation request is made, ProWeb365 will immediately remove all configuration information as well as all contents of the account on the date of the next renewal of the account. Customer may request immediate cancellation if so desired we will remove all files. This may include unread e-mail left on the server.

4.0 Refund Policy
Each of our web hosting package carries a 14-days money back guarantee. If you are not completely satisfied with our services within the first 14 days of your contract, you will be given a full refund of the annual service fee’s paid.
Requests for cancellation of services and refund must be submitted in writing by E-mail to info@ProWeb365c.com, (phone requests will not constitute acceptance of any cancellation) and it must be received by us prior to the close of business on or before the 14th day of service and your account must be paid in full. No refunds are available after the 14th day. In the event we elects to terminate Customer without cause, Customer shall receive a full refund of any balance. However, if Customer terminates this agreement without cause, there shall be NO REFUND of any remaining balance. This policy does not apply to any additional services not specifically mentioned herein.

5.0 Privacy Policy:
a. We are dedicated to protect your organization privacy.  We will keep all your confidential information in a secure place and only use the information you provided according to Federal, State, and Government Laws.  We will never sell, share or transfer your confidential information to any third parties except to the extent necessary to complete your request for our services or is required to do so by law.

b. We may employ third party providers or other individuals to facilitate our services (our Service Providers). Sometimes we allow our Service Providers access to your confidential information only to perform few tasks needed on our behalf. Our Service Providers are obligated not to disclose or use your information for any other purposes.

c. In addition to what being mentioned above, we are dedicated to keep all your details in a secure place.  We will only use your contact information to contact or send you promotional materials from times to times.

6.0 Keeping Billing Information Current
A. Updating Your Billing and Contact Information
You can update your billing or contact information by email them to us at info@ProWeb365.com. You must include the customer name, business name, Domain Name, and phone number along with new billing information.
B. Out-of-Date Records
Periodically it may become necessary for us to contact the customer. If the information provided to us is not current, it may lead to the customer failing to receive notices. The customer is solely responsible for keeping all personal and billing information current at all times. ProWeb365 is not responsible for actions that are taken as a result of a customer’s failure to respond to our notices.

7.0 Taxes
A. Customer Liability – ProWeb365 shall not be liable for any taxes or other fees to be paid in accordance with or related to purchases made from customer. Customer is solely responsible for all taxes and fees of any nature associated with ProWeb365 products and services.

8.0 Updates
A.  Fees for any changes, updates or additions will depend upon the amount of work requested. The minimum is $60 per hour (in increments of 15 minutes rounded up). Charges will be calculated and billed to reflect the following: Time researching or gathering information, pictures or text. Time on the phone with customer pertaining to their web services. Time working on images, text files, uploading or downloading any information or any files pertaining to customer’s web services. Requested changes should be completed within 2-4 days after customers payment is received by ProWeb365. Text updates must be requested through email at info@ProWeb365.com.  You must include the customer name, Domain Name, and phone number.

Payment Methods
ProWeb365 accepts payments by personal check, company check, money order and Major Credit Cards through Pay Pal.